Frequently Asked Questions
Frequently Asked Questions (FAQ)
Below, you’ll find answers to some of the most common questions our customers ask about arovix’s products, shipping, returns, and more. If you don’t see the information you need, please reach out to our customer support team.
1. Shipping & Delivery
Q: How long does shipping take?
A: For orders within the USA, delivery typically takes 3–8 business days. International orders generally arrive in 7–14 business days. Delivery times may vary based on your location and any unforeseen carrier delays.
Q: Will I receive tracking information for my order?
A: Absolutely! As soon as your order ships, you’ll receive a confirmation email with tracking details. You can also visit our Track Your Order page to view real-time updates.
Q: Do you offer expedited shipping?
A: We currently offer standard shipping. If you have specific delivery requirements or need a rush order, please contact our customer support team to discuss available options.
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be in their original condition and packaging. Once we receive your returned product, we’ll process a refund or exchange, as requested.
Q: How do I initiate a return or exchange?
A: To start the process, please contact our customer support with your order number and reason for return. We’ll provide you with detailed instructions and a return authorization if applicable.
Q: Do you provide return labels?
A: Return shipping labels are typically the responsibility of the customer, unless the product arrived damaged or there was an error on our part. In those cases, we will cover the return shipping cost.
3. Order Status & Changes
Q: Can I cancel or modify my order after it’s been placed?
A: We try to process orders quickly to ensure fast shipping. If you need to cancel or make changes, please contact our support team as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already shipped.
Q: What if my order arrives damaged?
A: We’re committed to ensuring you receive your items in perfect condition. If you notice any damage, please contact us immediately with photos and your order details. We’ll work with you to resolve the issue promptly.
5. Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are encrypted and secure.
Q: Is my personal information safe?
A: We use industry-standard encryption and security measures to protect your data. For more details, please review our Privacy Policy.
6. Contact Us
If you have additional questions or need further assistance, don’t hesitate to reach out to our customer support team. We’re here to help make your experience with arovix as seamless as possible.
Thank you for choosing arovix! We value your trust and are committed to providing top-quality products and excellent customer service.